Overview

We are changing the way companies hire employees around the globe but can’t do it without enabling our customers. The Customer Support Associate – DACH (m/f/d) is the first point of contact for support requests from both our customers and their employees. As a support associate, you will be working on adding value to our customers through email, chat, and phone, solving questions around global HR issues, as well as our platform.

Your Role

  • Critically analyze and respond to queries from our customers and their employees.
  • Proactively track requests and ensure they are 100% resolved – own your work from a to z.
  • Ensure customer satisfaction through outstanding customer service.
  • Assist in improving our internal processes and knowledge system.
  • Advocate for our customers internally.

Your Qualifications

  • Fluency in German is a must to assist customers in their native language through email and phone.
  • Fluency in written and spoken English – our company runs in English.
  • Previous experience in a similar role in a remote setting (a must).
  • A customer-centric approach to resolving issues.
  • Interest in global HR issues.
  • Be an effective collaborator and support other team members.
  • Ability to monitor the progress of your requests and anticipate roadblocks.
  • Show resilience in times of pressure. Startup experience is a plus.
  • A quiet environment for making calls and a reliable internet connection.

Your Benefits

  • An opportunity to help shape the support department and build an outstanding team.
  • Join a global and truly diverse team of high performers.
  • Become an employee, not a contractor.
  • Paid time off.
  • Benefits package including equipment, self-care, and self-development budget.
  • Remote first.

 

Tagged as: 1-3 Years

About WorkMotion

WorkMotion (www.workmotion.com) is a global HR platform enabling companies to hire & onboard their employees internationally, at the push of a button. It is our mission to create opportunities for anyone to work from anywhere. As work is becoming even more global and remote, there has never been a bigger chance to build a truly global HR-tech company.