Overview

As a UX Manager, you will play a crucial role in shaping the user experience strategy and driving the design process from concept to implementation.
You will be responsible for the management, growth, and success of our design team and will ensure the overall quality of design delivered to our clients. With your strong understanding of design principles, information architecture, UI and interaction design, user experience research, design systems, as well as exceptional leadership skills, you will drive our team to create inspiring user experiences.

Key Responsibilities

Team Management:
  •  Manage allocations and client/product priorities to meet client needs and challenge team members effectively.
  •  Lead and mentor a team of world-class UX designers, fostering a collaborative, creative, and product experience-focused design culture.
  •  Support the team’s structure, processes, and environment to deliver on expectations.
  •  Coach designers on both hard and soft skills and support their professional growth.
  •  Maximize revenue by driving revenue for the design team including having designers match estimates to actuals.
Product Design and Process Oversight:
  •  Ensure the quality of design work produced and that team members feel responsible for their work’s quality.
  •  Ensure designers follow our design process and identify areas of waste and opportunities for improvements.
  •  Drive clarity in product vision and requirements while considering client, user, and ITX concerns.
  •  Collaborate effectively with the team to create a world-class product.
Thought Leadership:
  •  Share design knowledge through speaking, writing, and other channels internally and externally. This includes user experience design, product design, design processes, design thinking, and data-driven design/measurement.

Requirements & Key Metrics

Requirements:
  •  Proven experience, with a minimum of 8 years, in a design-related field as a practitioner.
  •  Minimum of 2 years of experience managing designers for digital products.
  •  Solid understanding of user-centered design principles, information architecture, UI and interaction design, UX research, and design systems and libraries.
  •  A keen eye for visual design, product aesthetics, and brand alignment.
  •  Proficiency in design tools such as Figma, Sketch, or similar.
  •  Excellent leadership and team management skills, with the ability to inspire and motivate team members.
  •  Experience in planning, overseeing, and ensuring high-quality design services and deliverables.
  •  Strong communication and presentation skills with the ability to understand and effectively communicate perspectives, concerns, and requirements from both clients and the internal team.
  •  Effective and comfortable interacting with clients, stakeholders, and team members of all levels and backgrounds.
  •  Strong leadership skills and the ability to foster a collaborative and product-focused design culture.
Key Metrics:
  •  Client inspiration and satisfaction.
  •  Resource utilization to ensure effective team allocation.
  •  Design quality and adherence to high standards.
  •  Budgets vs. actuals to manage estimations effectively.
  •  Team growth and retention to build a scalable and successful design team.
If you are passionate about creating exceptional user experiences, leading a talented team, and driving innovation, we would love to hear from you. Join our team and make a significant impact on our clients and the digital design industry. Apply now and be part of our exciting journey!

Benefits

BE FLEXIBLE
Work around your appointments without raiding your PTO balance. ITX team members are dedicated to crafting awesome technology, not running down the clock, and can flex our schedules as needed.

WORK REMOTELY

We have promoted remote working since our inception and are pioneers in this field. Our remote-first approach has allowed us to bring together a diverse team from across the globe, and our experience with remote work means our community thrives virtually.

GROW CONTINUOUSLY
Enjoy unlimited access to training platforms that’ll help you grow your technical and soft skills. ITX also runs internal training events and provides access to industry and community learning. Check out our thought leadership here.


ENJOY GOOD TIMES TOGETHER
While Covid has slowed our outings, it has not slowed down our closeness as a team. We’ve shifted to virtual events in the past twelve months, but once the pandemic winds down we’ll return to celebrating in person at events like Rochester’s Jazz Fest.


CARE WITH US
We’re not some faceless corporation, but a bunch of friendly faces who are active participants in our communities across the world. Working with ITX teams means collaborating on philanthropic endeavors, for example, helping Measures of Justice.

About ITX Corp.

ITX helps our clients use technology to move, touch, and inspire the world by transforming technology investments into business capabilities. We primarily serve the medium- to enterprise-level business market, focusing on strategic and operational business technology services.
Founded in 1997, ITX Corp. provides full lifecycle software product development to the world’s top companies that is worthy of their brands. Starting with clear and executable strategies that help companies disrupt their markets, we create technologies that are beautiful, build brand loyalty, and inspire users to become brand advocates. We blend best practices with innovative tools and professionals to predictably deliver remarkable results. With every client project, ITX provides comprehensive support services so that our clients’ solutions remain relevant, as well as functional. We have team members throughout the Americas, but our impact is global. ITX is headquartered at 1 South Clinton Avenue in Rochester, NY and currently have about 250 members of our team. For more information, visit http://www.itx.com.
ITX is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, domestic violence victim status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, criminal conviction status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please include the information in your application to ITX.
Additionally, ITX participates in the E-Verify program in certain locations, as required by law.

Tagged as: 5+ Years

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