Overview

The Opportunity:

 

The incumbent will be responsible for answering technical inquiries from customers and associates. Respond to all technical queries from customers, Avantor associates and our world-wide distributor base via e-mail and telephone on a daily basis, offering technical support, recommendations and advice.

What we’re looking for

  • Education: College degree in chemistry, biology or equivalent
  • Experience:
  • 5+ years’ experience in Technical Support/Contract Administration/ Quotations or other applicable discipline
  • 3+ years’ experience within VWR or related industry experience

How you will thrive and create an impact

  • Reviews, prepares, & processes Incoming Bids & Contracts.
  • Finds the items required.  Cross reference using automation or manually; finds the items matching specifications (equal or offer).
  • Load the items into the system including coding your pricing model.
  • Reconciles the pricing and units of measure for final document presentation (final or last check).
  • Records daily bid activities.
  • Provides reciprocal, on-going backup support and assistance to customer service department in multiple capacities.
  • Maintains and updates customer database.
  • Product support to customers and colleagues
  • Create, negotiate and follow up quotations
  • Proactive selling the dedicated product range
  • Cross-selling other product ranges
  • Manage complaints according to established routines
  • Send samples when requested from customer, quotations and tenders
  • Order, register and follow up demo equipment according to Demo Unit Management process
  • Send out brochures and catalogs through Athena
  • Keep product information in ERP updated
  • Monitor own product range in Qlik View and act accordingly
  • Close cooperation with local, regional and European colleges within the dedicated product range
  • Train other groups in dedicated product ranges
  • Participate in relevant projects
  • Ensure to keep the CRM system updated at all times with relevant information
  • Responsible for reaching specific targets set for the role and/or for lead generation projects
  • Ensure compliance with VWR’s vision, mission and values
  • Ensure compliance with VWR’s strategy, policies and objectives
  • Ensure compliance with relevant local and international legislation around Sales
  • Ensure compliance with Integrated Management System (IMS) and CRS
  • To plan and ensure fulfilment of own budget (IOP – sales and cost)
  • Ensure fulfilment of PMP goals
  • Ensure development of competencies and procedures in order to maintain an updated and smooth business
  • Serves as backup to Customer Service for processing a range of customer transactions
  • Participate in customer visits, exhibitions, customer events and other marketing activities when needed

 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

 

Why Avantor?

 

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Tagged as: 5+ Years