Overview

Currently, we’re hiring a Senior Customer Delight Expert to join our Customer Support team.

ABOUT THE ROLE
As a Senior Customer Delight Expert, you will help us connect our customers with perfectly matched venues to shape their unforgettable events.

Your key responsibilities will include:

  • Providing excellent customer service both via email and over the phone
  • Identifying and handling problematic cases (eg. potential fraud)
  • Maintaining customer records and updating account information
  • Checking with our venue partners if they meet customers requirements
  • Maintaining and enforcing marketplace policies
  • Proactively contributing to the Team’s targets

WHAT YOU NEED TO SUCCEED

  • Proven experience in providing customer support, preferably in tech companies
  • Flawless written and spoken English (C1/C2)
  • Strong communication skills and excellent phone manners
  • Focus on results and a strong work ethic
  • Customer orientation – you go above and beyond to provide the best customer experience
  • Ability to get things done timely and with exceptional attention to detail
  • Nice to have: Leadership skills and process thinking

WHY YOU’LL LOVE WORKING AT TAGVENUE

  • Opportunity to work with customers from 5 different markets
  • Constant learning culture among sharp and passionate people who read books, attend & speak at conferences, with unlimited book allowance to support your personal growth
  • A choice to work 100% remotely anywhere in Poland or, if you prefer, from our office in Kraków
  • Competitive salary + performance-based bonus
  • Supportive team – you will receive training and mentoring from your experienced colleagues
  • Unique company culture – we’re creating a place where learning never stops, ambitious projects get delivered, and you’re empowered to take ownership of your own work

Tagged as: 3-5 Years

About Tagvenue

We are Tagvenue - one of the world’s fastest-growing online marketplace for venue hire with over 8,000 event spaces listed in the United Kingdom, Ireland, Australia, Canada, and Singapore. In 2020, we launched a new product - Tagvenue Virtual - a video platform that provides a variety of interactive games that can be played by remote teams. Our main office in Kraków, Poland is a multicultural hub focused on constant development.