Overview

We seek a superstar Customer Success Manager who loves empowering our small and medium clients and help them succeed with UXCam.

In this role, you will work on new strategies and ideas for SMB customers with our vibrant CS Team and with strategic minds of other functions such as sales and product. You are highly empathetic; you go above and beyond to help customers, solve their issues, and empower them to use UXCam to their fullest potential.

WHAT YOU’LL BE DOING
Being UXCam’s next super CSM, your main missions include but aren’t limited to the following:

  • Onboarding new Mid-market customers to make sure they become power-users
  • Implementing at-scale strategies to maximize customer retention and engagement
  • Negotiating renewals and upsells with SMB clients
  • Making customers and trials delighted by supporting them on the chat and via email
  • Being a bridge between users and the product team in case of any technical issues or questions
  • Turning customers into UXCam advocates
  • Organizing onboarding and know-how webinars
  • Collecting customer feedback and sharing it with the product team
WHAT YOU’LL NEED TO SUCCEED AT THIS ROLE
  • C1 level of English or above
  • Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
  • Good solving problems skills
  • Being people-oriented and willing to help
  • Approach to taking ownership and making things done
  • Being well organized and able to work on multiple different projects at once
  • Being passionate about startups and technology
  • Previous experience with low-touch customer success
  • Additional languages like Spanish or Portuguese will be a plus.
  • Being detail-oriented
  • Experience with tools like Hubspot, Planhat, Intercom, or similar will be a plus
WHAT WE’LL OFFER YOU
  • A flat and dynamic organization;
  • Work autonomy, meaningful challenges, and significant impact on the company culture;
  • International environment with team members from all around the world;
  • Supportive peers who are passionate about their fields;
  • Knowledge Sharing Opportunity;
  • Open and friendly culture, flexible working conditions.
ABOUT US

UXCam is a mobile app analytics platform that empowers product teams with the speed and visibility to create better user experiences. Our vision is to make every app experience in the world a positive and effortless one.

Are you ready to do the best work of your career? At UXCam, you’ll work alongside self-driven, creative, and entrepreneurial-minded individuals. We’re looking for people who feel empowered by flat hierarchies and want to make an impact at our hyper-growth stage startup.

We’re proud to work with global brands like Delivery Hero, Rappi, Costa Coffee, and Virgin Mobile to deliver the best mobile app experiences. By leading with the unshakable belief that caring for customers leads to better businesses, we’re backed by Silicon Valley investors and 500 Startups.

At UXCam, diversity is our strength. We’re committed to creating an inclusive environment and looking for team members from diverse professional and cultural backgrounds. If you’re ready for your next big career challenge, we want to hear from you.

Tagged as: 1-3 Years, 3-5 Years

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