Overview

We are looking for an experienced and empathic support engineer who is excited about solving technical issues for our enterprise customers. As a support engineer at Sanity, you will work closely with Product and Engineering teams and collaborate with Solution Engineering and Sales around customer-facing activities and initiatives.

Who are we?

Sanity.io is the fastest, most flexible platform for delivering content to digital devices and products. Our platform redefines the CMS market and changes how organizations collaborate and work with content. Our growing community of developers and editors proves we are improving the working lives of people all over the world.

Sanity is trusted by organizations like Nike, Sonos, Loom, Spotify, Figma, and Stack Overflow. That trust is based on our product’s ability to quickly create customized workflows and content models, drive a programmatic approach to content, and enable organizations to distribute structured content from a single source of truth.

Sanity is backed by ICONIQ Growth, Threshold Ventures, Lead Edge Capital, Heavybit, Alliance Venture, Monochrome Capital, and prominent angel investors like Twitter and Medium co-founder Ev Williams, Netlify co-founder Matthias Biilmann, ex-CEO of Heroku Adam Gross and Vercel founder Guillermo Rauch.

We believe you cannot build a great company without a great culture. Read about our values and join us in building a diverse and inclusive team.

About the Role

We are looking for an experienced support engineer that loves helping people through their technical hurdles. Our fast-growing enterprise customer base and developer community consist of a wide range of people solving different problems with various frameworks and technologies. To us, it’s important to foster an inclusive and friendly environment and a space where people of different experience levels feel comfortable asking for help. You will have an important presence, interacting with developers from across the world.

As our user base grows larger and, with it, the volume of questions and feedback, we also believe it’s important to build tooling, infrastructure and processes to help us incentivize community and customer self-reliance, make it easier to follow up conversations and to pull useful signals out from the activity.

What will you be doing

  • Work closely with our Enterprise customers to resolve technical issues and answer questions.
  • Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues.
  • Develop standard solutions, author self-serve resources, and improve documentation where needed.
  • Be the customer’s voice and use people’s feedback to help improve our product.
  • Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities.
  • Build and maintain support infrastructure, tooling, and workflows.
  • Take part in Sanity’s developer community rotation and help answer questions.
  • Liaise between customers and internal teams during incidents and escalations.
  • Continuously research best practices and learn existing and upcoming features of Sanity’s content platform.

This may be you

  • Exceptional communication and organizational skills.
  • 4+ years of technical developer support and hands-on experience using JavaScript, TypeScript, and front-end frameworks like Next.js.
  • Experience debugging complex technical issues with other developers and end-users.
  • Passion for helping others be successful and fulfil their potential.
  • Demonstrated capacity to quickly learn new concepts and technologies.
  • Self-starter who takes initiative and is energized when there is no obvious solution.

Not sure you meet 100% of our qualifications? Have an untraditional background? Apply anyway!

Tagged as: 3-5 Years, 5+ Years, JavaScript, next.js, Typescript