Overview

Job Description

If you are a passionate and forward-thinking Customer Success professional looking to expand your career, here is your chance to lead in revolutionizing small carrier solutions and contribute to the future of Road Freight.

 

Meight is a seed-stage tech startup based in Portugal that just raised €3.5 million to make a dent in the Road Freight industry. We’re building the first data-powered platform for Road Freight, a vertical software solution for small Road Freight carriers.

 

Road Freight is the largest distribution channel in the world. The $5 trillion industry is expected to double in the next 30 years. Road Freight has been a key enabler for humanity for the last century and is now facing disruptive challenges in sustainability, efficiency, and technology adoption.

Your Mission
As a Meight Senior Customer Success you will have a highly visible role working closely with the leadership team to both manage Meight’s onboarded customers and help building up the department of Customer Success. Success in this role means working cross-functionally with our Sales and Product organisations to drive customer adoption and ensure customer satisfaction.
 
Job Functions
  • Going above and beyond to ensure customers find success with the product: by helping customers onboarding, discovering features, integrating customer workflows and successfully completing any accessory functions, to the core product.
  • Build customer support to help customers troubleshoot: by creating knowledge bases, ticket systems, to maintain high satisfaction and optimal commercial relationships.
  • Succinct and practical explanation of our product to users, to create effective onboarding and customer success efforts.
  • Collect and curate user feedback to escalate to the product team, to guide development towards Product Market Fit (PMF).
  • Use data to evidence value being delivered to customers, which results in increasing customer satisfaction and retention.
  • Constant follow-up of CS metrics with an internal Dashboard, keeping focus on what is measured and improving on the relevant outputs.
  • Travel to meet customers from time to time

Requirements

Technical Skills
  • 3-4 years of SaaS B2B Customer Success experience
  • Experience in the early stages of a fast-growing startup, from Seed to Series A+
  • Experience in technical SaaS solutions is ideal
  • A track record of working cross-functionally with Product and Engineering team members
 
 
Soft Skills
  • Effective written and verbal communication across a wide variety of stakeholders at both the executive and non-executive levels
  • The ability to build and maintain trust across internal and external stakeholder groups
  • The ability to simultaneously think both strategically and tactically – drawing the big picture while also being able to execute against that vision
  • A passion for process creation and improvement
  • Strong work ethic and ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Excellent problem-solving and analytical skills, with an ability to translate quickly feedback and data into insights and actions
  • Tact and poise, especially in high-pressure situations
  • An orientation toward teamwork, problem solving, and ongoing improvement and learning
Academic Background

A University Bachelor’s Degree is beneficial but not required

Languages
  • German native
  • English proficiency
Position details
  • Full time
  • Europe remote

Benefits

  • Medical plan (w/ dental coverage)
  • Benefits plan (meal allowance, tech expenditure, gym, education, etc…)
  • Remote first work
  • Annual career growth plans
  • Stock Option plans

Tagged as: 3-5 Years