Overview

Who we are and what we do

Deel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the success of Deel’s platform. We deliver the best products and platform features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of Deel’s success story?

A 30-mile hiring radius should no longer dictate how companies hire because great talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.

There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.

Duties:

  • Seeking to go above and beyond the role by taking real ownership of problems, policies or procedures from end-to-end
  • Handling incoming formal complaints & assisting on support in fast-lane channel with our top tier clients as well us remediating C-level escalations.
  • Cooperating closely with other departments during the case investigation
  • Identifying, analyzing, and resolving issues and help implement improvements
  • Setting up (or improving) internal procedures
  • Actively contributing to a culture where the fair treatment of customers is a priority
  • Organizing and maintaining a central archive of all data, ensuring everything is recorded accurately and easily accessible (keep record of every complaint using multiple tools such as Zendesk, Looker)
  • Testing and strengthening current quality controls
  • Specialize in different account topics and become a subject matter expert

 

Requirements & key qualifications:

  • Meeting your Pod goals (all pods welcome, Norah agents preferred)
  • Analytical mindset – ability to investigate and get to the root of a problem
  • Comfortable to work under tight deadlines and pressure of clients – Deel speed and get-it-done approach required.
  • Have an outcome-oriented mindset with the quick ability to research and investigate
  • Strong problem solving attitude – ability to use analysis and resources to efficiently resolve a complex case
  • Great attention to detail
  • Readiness to improve every aspect of DEEL and yourself
  • Ability to work across multiple platforms, providing customer support in chat, email and social media when needed
  • Fluent in written and verbal english communication skills

 

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

 

At Deel, you’ll enjoy:

  • Computer equipment applicable to your role
  • Stock grant opportunities
  • Additional perks and benefits based upon your employment status and country
  • The ability to choose where you work whether it be your home, the beach, or a WeWork

 

At Deel, we’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other applicable legally protected characteristics.

 

“Please note that we will only communicate with our job applicants by using @deel.com domains. We will never contact applicants from any other email address. We  will never ask for money from potential employees. Be cautious of any unauthorized solicitations. You may view the most current and accurate job postings at Deel by visiting https://www.deel.com/careers.

Tagged as: 1-3 Years, 3-5 Years, 5+ Years