Overview

About Shopify

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. We propel entrepreneurs and enterprises to scale the heights of their potential. Since 2006, we’ve grown to 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

  • Care deeply about what you do and about making commerce better for everyone
  • Excel by seeking professional and personal hypergrowth
  • Keep up with an unrelenting pace (the week, not the quarter)
  • Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
  • Bring critical thought and opinion
  • Embrace differences and disagreement to get shit done and move forward
  • Work digital-first for your daily work

About the role

The EMEA Revenue Operations team is looking for a Revenue Operations Analyst  to support our EMEA business. You will utilise your prior experience working with customer (merchant) facing teams and process management, along with your analytical skills, to identify insights, develop actions, and promote revenue optimization for Shopify’s EMEA region.

This role is an IC (individual contributor) role and will be a member of the EMEA Revenue operations team.  The role involves working cross functionally around the Revenue plan, both pre and post sale including an emphasis on our Channel (Partner) business. It involves optimising planning cycles, analytics, and the orchestration of field action ultimately with the aim of identifying actions and insights that can ensure revenue delivery and gap closure plans.  This team is commonly known as Sales/Channel Operations outside of Shopify.

Help us plan by: 

  • Optimise the plan design & reporting around regional structures, quota, target phasing, and support finance and global revenue operations in alignment to Corporate plans.
  • Drive the EMEA quarterly planning process: Communicate and coordinate with Merchant facing teams & global stakeholders.
  • Develop models and provide recommendations to Sales, Marketing and Partnerships to deliver on quarterly and annual numbers.

Help us support the business by:  

  • Developing weekly & monthly cadences to drive closer alignment with our Partner, Sales & post sales teams
  • Support these cadences with recurring meetings, slides including all necessary data & analytics
  • Develop and implement rep and team KPI’s and processes to optimise revenue operations and performance
  • Recommend and operationalize optimal territory structures across EMEA – strong focus on our Partner channel. Use territory-based analysis to inform capacity and hiring decisions as we scale and grow.

Improve our Insights and analytics by:

  • Produce and drive insights to help drive the GTM across all of our markets in EMEA
  • SFDC Dashboard & Report design, extraction, publication/automation to optimise daily workflows and insights.
  • Specifically, own our Partner channel SFDC data, including account ownership and assignment rules.
  • Develop best practices and visibility around CRM hygiene. Enable the merchant facing teams to improve efficiencies as we think about pipeline health.

Identify where and how we can grow by:

  • Own and collaborate in cross functional projects/experiments. Be the connective tissue between the global and regional partners to land and adapt growth strategy (e.g. new product launch, set up a new sales channels/routes to market
  • Identify opportunities for process & tooling improvement and work closely with Global Revenue Tools and Process teams to ingest & prioritise
  • Liaise with APAC & AMER counterparts to ensure best of breed sharing on programs and initiatives.

Qualifications

  • 5+ years of experience in revenue excellence, channel or sales operations, revenue operations, go-to-market strategy disciplines
  • Has direct experience partnering with Regional or Country Sales Leaders. Channel Op’s experience an advantage
  • Proven track record of developing and implementing revenue and growth strategies for multi-product SaaS or eCommerce/FinTech businesses
  • Analytical and solutions-oriented  – You are able to dissect operational data and identify the implications, risks, and inconsistencies and identify where actions / programs / analysis is needed
  • Experience with sales and analytics applications (Salesforce, Looker Studio, Tableau, PowerBI) with SQL skills a “nice to have”
  • Excellent verbal, written, and visual presentation skills.
  • Thrive on change – Commerce is always evolving, Shopify is ever-changing, and change is constant.
  • Strong project management skills and the ability to prioritize workload and manage multiple activities & Senior stakeholders simultaneously.
  • Interpersonal skills: you are experienced at building strong relationships with cross-functional teams, with a focus on understanding their perspectives and collaborating on solutions You love your craft – You have a demonstrated ability to work with data and ambiguity and build analytics assets that are well designed and easily useable by target audiences

Tagged as: 5+ Years, SQL

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