Overview
We are on the lookout for Pipedrive CRM Specialist to join our global community.
Symphony is a premium digital products provider and a global technology house headquartered in San Francisco. We are working with 8 out of Fortune’s most admired brands in 2022 and some of the most ambitious and creative leaders in the world. Founded in 2007, Symphony is unlocking the full potential of humans + technology to inspire growth for our people, clients, and communities.
Today, we count 650+ ambitious, talented individuals in our engineering hubs and consulting offices in North America, Europe, Asia, Africa, and South America.
We are seeking a highly skilled and motivated Pipedrive CRM Specialist to join our team. As the Pipedrive CRM Specialist, you will play a crucial role in optimizing our customer relationship management (CRM) processes and maximizing the potential of the Pipedrive platform. Your expertise in Pipedrive customization, configuration, and integration will contribute to enhancing our sales, marketing, and delivery operations.
What would be your responsibilities, you ask?
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- Be wholly accountable for, administer, and maintain the Pipedrive CRM platform to ensure its optimal performance, data accuracy, and user accessibility
- Customize and configure Pipedrive to align with our specific business requirements, workflows, and sales processes
- Collaborate with cross-functional teams, including sales, marketing, and delivery, to understand their needs and implement tailored solutions within Pipedrive
- Work with our sales and conversions team for CRM hygiene, to ensure all required data is complete and accurate
- Develop and manage CRM automation, custom fields, workflows, and integrations [via integration with our internal reporting and resource-management tools] to streamline data flow and enhance overall efficiency
- Provide training and support to team members on Pipedrive usage, best practices, and new features
- Regularly monitor and analyze CRM data to generate insightful reports and dashboards for key stakeholders
- Proactively identify areas for improvement in CRM processes and implement solutions to drive continuous enhancement
- Stay informed about the latest updates and advancements in Pipedrive and CRM technology to recommend and implement relevant improvements
- Collaborate with the Pipedrive customer success team to troubleshoot technical issues and ensure smooth CRM operation
- Maintain data integrity and security within the CRM system, adhering to relevant data protection and privacy regulations
You will stand out if you have:
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- 4+ years of proven experience as a Pipedrive CRM Specialist or similar role, with a strong track record of successful CRM implementations and optimizations
- In-depth knowledge of Pipedrive functionality, customization options, and third-party integrations
- Proficiency in CRM data management, automation, workflows, and reporting
- Strong analytical skills with the ability to translate business requirements into effective CRM solutions
- Excellent English communication skills, both written and verbal, to interact with diverse teams and stakeholders
- Stakeholder management – to reach out to individuals and teams for obtaining details about each lead
- Problem-solving mindset and the ability to troubleshoot technical issues related to CRM systems
- Detail-oriented with a commitment to maintaining accurate and up-to-date CRM data
- Experience with other CRM systems and sales tools is a plus
- Relevant and similar CRM certifications are a must
Except for the personal and professional development opportunity, working with cutting-edge technologies, we offer much more:
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- Work from anywhere in the world
- Flexible work hours
- Strong knowledge-sharing initiatives
- Continuous support and guidance throughout your career
- Strong remote community
- Competitive salary
- Paid time off – vacation and holidays
- Travel opportunities
