Position: Compliance Manager
Reporting into: Chief Commercial Officer
Contract Type: Part-time, Permanent, Flexible remote
Cera’s mission is to empower people to live their best lives, in their own home, through the use of technology, professional care and support. We are changing the way people receive care by empowering our professional carers with insight and improved decision making. Armed with technology, we are diving deeper into the world of traditional care, showing a lost generation that things can be done better. We believe technology can enable carers to do what they do best, care. Cera has grown at an unprecedented rate since its launch in November 2016, now providing over 30,000 care visits a day with over 6,000 staff nationwide.
We’re looking for a competent and resilient individual to come in as our Compliance Manager at Cera. This strategic role is central to the operation of the business, contributing to the ethics and compliance programme. This is an integral element of the company’s overall governance and business activity. It is focused on embedding compliance in the fabric of the company. You’ll work closely with a supportive team consisting of legal, audit, risk, and human resources functions.
This role involves strategy, where you’ll lead and implement change to make a positive impact on the business. Ethical behaviour and leadership – where you’ll be Investigating potential problems and taking positive action to analyse their root cause, discipline appropriately and allow us to learn from our mistakes. You’ll be challenging and inspiring partners to achieve best practice business results in compliance with the programme. This role will be comfortable conducting and reviewing regular ethics and compliance risk assessments throughout the company internally and externally to all third parties. You’ll take a stand and be facilitating and supporting the company’s whistleblowing line process too.
There might be some international and overnight travel required in the future as we expand.
Duties will include but not limited to:
- Taking ownership and embedding the code of conduct & values with a supporting framework of policies and standards.
- Promoting ethical behaviour and leadership, both internally and in relation to third parties acting on the company’s behalf.
- Assessing compliance, legal and reputational risks in the business.
- Bringing your ideas to the table, you’ll be developing training and communications to engage employees in applying the code and policies.
- Being an ambassador for Cera and providing ethical and compliance advice and training across the company.
- Ensuring that the whistleblowing hotline operates effectively, monitoring potential breaches and co-ordinating responses.
- Carrying out reporting on compliance internal auditing.
Code and values
- Leading and promoting a strong ethical culture based on the code and values, including through the management chain up to and including the executive and board.
- Driving awareness of and engagement with the code and values including through collaboration with human resources to ensure the inclusion of adequate procedures in the recruitment, induction, and/or on-boarding, appraisal, and remuneration process and beyond.
- Leading the strategic direction, implementation, and growth of the programme in line with the changes, development and strategy of business operations to ensure the success of the company.
- Monitoring current trends and developments to identify emerging risks, applicable laws, rules and regulations.
- Identifying areas of improvement within the programme and assisting with the development of action plans and initiatives to ensure timely compliance by the company.
- Working with the wider business, collaborating with other functions to assess the most likely risk areas for ethics and compliance misconduct and continuously evaluating the effectiveness of the programme.
Ethical behaviour and leadership
- Identifying and communicating key responsibilities and practices to ensure executive sponsorship and cross-functional alignment to achieve business results.
- Providing leadership and guidance to management on compliance-related issues.
- Incentivising the workforce to comply with the code and values and report potential wrongdoing in accordance with procedure..
- Engaging with local ethics and compliance officers (ECOs) to drive the programme, including reporting regularly on progress and key issues identified.
- Providing leadership and supervision to other personnel across the company and outside counsel engaged in compliance work.
- Meeting with the business units and/or departments throughout the company to build relationships and enhance their ability to support the programme.
- Providing coaching, direction and leadership support to team members in order to achieve partner, business and customer results.
Training, policies, procedures and communications
- Creating and delivering regular and effective ethics and compliance training throughout the company at all levels.
- Ensuring that policies and procedures are comprehensive, up to date, readily accessible and available.
- Creating and/or managing an annual policy certification process across the company.
- Conducting training-needs analysis to identify higher risk groups of employees.
- Designing and ensuring the delivery of training programmes to relevant groups of employees, including an induction programme for new employees.
- Coordinating with human resources and other functions to ensure that the company induction and training materials contain appropriate and specific materials and references to the standards for business ethics and compliance.
- Preparing, communicating and educating senior leadership and functional groups on changes in policies and practices within the organisation.
- Creating and/or reviewing expense and gift and entertainment approval systems across the company.
- Creating and/or reviewing a third-party policy and related procedures including annual certifications.
Advice and support
- Acting as a channel of communication to receive, manage or direct ethics and compliance issues and concerns appropriately for resolution.
- Providing advice and assistance from an ethics and compliance perspective in respect of proposed M&A or joint-venture transactions being considered or entered into by the company.
Internal monitoring and auditing
- Liaising with stakeholders in internal audit to ensure that there is a consistent and co-ordinated approach to auditing compliance.
- Undertaking regular audits and assessments of current compliance status and establishing monitoring and reviewing mechanisms to ensure compliance with policies and procedures.
What we’re looking for
Cera Care is incredibly fast paced. We have grown exponentially over the last 2 years and we don’t expect that to stop. This role would suit a self-starter who is excited by change and wants to make a difference. We’re looking for some of the following attributes:
- Cross-jurisdictional experience is highly desirable for this role.
- Ideally a qualified solicitor or accountant.
- Knowledge and understanding of key compliance legislation including, but not limited to, the UK Bribery Act 2010, and the UK Proceeds of Crime Act 2002 is highly beneficial.
- Strong interpersonal skills with the ability to influence change and interact effectively with people at all organisational levels
- Experience working in a fast paced scale up or health tech start-up would be highly desirable but not essential
- Experience in the care sector is useful but not essential
- Attention to detail with excellent writing and presentation skills is a must.
- Strong change and project management skills, including the ability to manage time well, prioritise effectively and handle multiple deadlines.
- Ability to undertake large, long-term projects, develop alternative methods to complete them and implement solutions.
- Ability to use independent judgement and discretion when making the majority of decisions.
- Detail-oriented approach needed to recommend and implement strategic improvements on a range of ethics and compliance issues.
- Ability to handle confidential and sensitive information with the appropriate discretion.
Life at Cera
We’re committed to creating an inclusive workforce. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where you value yourself and feel proud of who you are. Where individuality is a source of confidence, because difference makes the world a better place.
- Great career development opportunity with a fast-growing company with ambition
- Mobile phone, laptop and all the technology you’ll need
- Flexible remote working
- Competitive salary, discretionary bonus & long term employee incentive plan
- 25 days paid annual leave + your birthday off + UK bank holidays
- Recognition awards
- Group pension scheme
- Lifeworks discount platform & Employee Assistance Programme
- Refer a friend scheme
What’s it like to be part of the Cera team?
Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology.
You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.