We’re looking for an Operations Manager to join our fully remote and mission-driven team.

Full-time · Remote · Salary range: $94,369 – $127,838 USD


About Buffer

At Buffer, we make social media and brand building software for small businesses, creators, and individuals. Our mission is to provide essential tools to help small businesses get off the ground and grow. Through exceptional customer service and uplifting content, we help our customers believe they can succeed and do good along the way.

We’re a fully distributed team, and we’ve always aimed to do things a little differently at Buffer. Since the early days, we’ve had a focus on building one of the most unique and fulfilling workplaces by rethinking a lot of traditional practices. We also default to transparency, so you can read all about our metrics, and our successes and failures along the way on our Transparency Dashboard.

We hire and work from all over the world. Please note that we do travel to work together in-person once or twice per year, and those events are highly encouraged to build deeper connections among our small team.

As you get to know Buffer and consider joining the journey, feel free to read more from Kirsti, who recently documented her first 30 days at Buffer, as well as Hailley, who captures why she still calls Buffer home after 8 years.

We value diverse and non-traditional backgrounds as well as experience, so our team is made up of amazing individuals who hail from startups to the theater from all over the world.

We’re united by Buffer’s values, and we celebrate our unique differences. We strive to create a diverse and inclusive work environment and are building a culture where underrepresented groups are welcome and can flourish.

About the role

We’re looking for a talented Operations Manager to join our Finance team and play a key role in supporting the finance and people-ops function.

This role will require someone who is administratively gifted and, ideally, someone who has experience with US bookkeeping (although you do not need to be a CPA). Financial bookkeeping responsibilities will include tasks like end-of-month credit card reconciliations, managing team reimbursements, A/P, A/R and payroll. You will work closely with our Senior Accountant on these processes.

Additionally, this role will take on some people-operations responsibilities like managing our team-wide benefits in addition to other administrative tasks. If you would describe yourself as a generalist, this role is for you.

Responsibilities include

  • Financial bookkeeping responsibilities including: A/P, A/R, company credit card reconciliation and payroll (today we process four payrolls: U.S., UK, Canada, International pay runs).
    • You will also explore bringing UK payroll in house alongside our Senior Accountant.
  • You will process all teammate reimbursements.
  • You will help prepare monthly Budget to Actual reports, as needed.
  • You will support Financial and administrative record keeping including updating our salary change log, salaries sheet, personnel records and financial metrics.
  • You will help track Software Tools costs.
  • You will track key metrics like retention and attrition.
  • You will work with the finance team to help evaluate future global employment expansion needs.
  • You will help us review our team-wide benefits offering and research and make recommendations on changes. You will run our enrollment periods. Today, we offer a variety of health, dental, vision, disability, and retirement benefits in the US, Canada, and the UK.
  • You’re excited to dig into detailed work like: worker’s compensation analysis and COBRA administration, STD/LTD, FSA & HSA administration, employment verification, I-9 verifications, & unemployment notices.
  • You will assist Jenny, our Head of Finance & Business Operations, in maintaining compliance with federal, state and local employment benefits laws and regulations.
  • You will work with our immigration attorneys to assist teammates with US visa needs, as needed.
  • You will help manage our company correspondence (i.e. virtual mailbox).
  • You will help with Corporate filings and renewals.
  • You will help with setting up new teammates in our HRIS.

About you

  • Staying organized is your superpower. This job requires superhuman organization skills to keep things running smoothly. You’ll spend a lot of time in Slack, Threads, Zoom, email, and Google Sheets. You don’t mind jumping into details both big and small.
  • You care about the nitty gritty. You are detail-oriented and highly organized. You understand priorities, and are comfortable with frequent change.
  • You’re an excellent communicator both verbally and in writing. You know the impact of an emoji and can adjust your tone depending on your audience.
  • You’re adaptable, patient and collaborative. You are flexible and don’t mind adjusting your priorities depending on the most pressing needs for the team.

Helpful Skills and Experience

  • Ability to manage multiple projects and priorities concurrently.
  • You have at least 3 years of HR and/or People experience.
  • You are familiar with US bookkeeping / US GAAP Accounting methods.
  • You have experience running payroll.
  • SHRM and/or CCP certification preferred but not required. Willingness to learn & grow and/or obtain these certifications down the road is required.

Who you’ll work with

  • You will report directly to Jenny, our Head of Finance & Business Operations.
  • You will work closely with Kyle, our Senior Accountant.
  • You will work closely with Caro and Jenna, our People Operations team.

Perks and Benefits

💰 Competitive salary: Our salary formula adjusts to your cost of living and experience. For this role, the range is $94,369 – $127,838 USD.

🏝 Work remotely: Live and work wherever you are the happiest and most productive. See our Team Map!

🗓 4-Day workweeks: Our schedule is four workdays, with a flexible, meeting-free fifth day for overflow tasks or personal time as you see fit.

💪 Health insurance: We offer health insurance for all of our team members, international or US.

💻 Home office setup: Get a laptop + $1000 to set up your home office!

⛺️ Minimum vacation: We ask teammates to take at least 3 weeks per year.

👓 ‘Growth mindset’ fund: Extra money each year for learning and development.

💵 Savings plan: With 3% company match

📈 Profit sharing: When the company does well, all team members share the profits.

🍼 Family leave: 16 weeks of family leave for all new parents, fully paid.

👪 Family support fund: A stipend for each kiddo.

📚 Unlimited Free books: Get a free Kindle and all the free books you like – digital, physical, and audio – no questions asked.

 Sabbaticals: Take a 6-week break, fully paid, after every 5 years with Buffer.

Apply for the job

Do you believe you’re a fit for this role and want to join the Buffer team? We’d love to hear about you!

Here’s what the hiring process will look like:

  1. Apply to join the team through the form below. You’ll hear from us a few weeks after submitting your application. 
  2. Interview with Jenny, Head of Finance & Business Operations
  3. Take-home exercise
  4. Interview with Kyle, Senior Accountant
  5. Interview with our Caro, Chief of Staff

At Buffer, we value diversity of experience, and we understand that comes in many forms. We’re dedicated to adding new perspectives to the team. So, if your experience is close to what we’re looking for, please consider applying.

Tagged as: 3-5 Years, 5+ Years