Overview

An exciting opportunity has arisen for a work from home freelance bilingual customer support representative to join our online healthcare company. This role is right for you, if you are empathic and enjoy direct customer interaction via email, phone and chat. We are looking for an individual who is ready to become an integral part of our international team and join our mission on a long-term basis.

RESPONSIBILITIES

Serving as the first point of contact for our Swedish and UK customers, this is a B2C role which suits an enthusiastic customer services professional
Representing the company, solving any any issues in a friendly helpful and empathic manner
Processing orders and accurately input and document actions within the CRM while maintaining company performance and productivity standards
Maintain security and confidentiality of company and customer information
Meet our customer-centric goals through the provision of excellent customer experience across all customer channels and touchpoints (email, phone, live chat)

REQUIREMENTS

Native Swedish (excellent verbal and written skills)
You speak English at a fluent level
You have a dedicated quiet working space located within your residence
You have great communication, multitasking, and problem-solving skills
Experience in customer-facing roles, preferably in an e-commerce and/or healthcare environment
This is a junior role requiring 1-2 years experience in customer services

OFFER

A remote position offering a great work balance that comes with working from home
Competitive salary and paid holidays
A freelance contract focused on a long-term relationship
Working hours 8.00am to 5.00pm GMT, Monday to Friday
Gaining experience in an interesting role in online healthcare company
Modern, international work culture with amazing colleagues and doctor team
Full training and onboarding provided

PC requirements:

Your computer should run for Mac or Windows is i3 processor, 8GB RAM
You should have an internet speed 20 MB download. 64-bit version of Windows 10/8.1. mac OS should be Sierra and above
A USB headset with a microphone that features noise-cancelling technology
A webcam

Competencies: Accurate, communicative skills, conversational capabilities, customer oriented, empathic, monitoring, planning and organizing, pro-active, problem solving, responsible, self-reliant, stress-resistant and team player.

About Hexpress Healthcare

A leading online healthcare provider suppling patients with health solutions and medical advice across multiple countries around the world.  Our online doctor consultation and prescription service allows our customers to safely order and receive medication from the comfort of their home, making healthcare easily accessible.