Overview

CoinsPaid offers ready-to-use crypto payment solutions tailored to business’ every need. Standing at the forefront of mass adoption, our products help businesses gear up for the new era of digital assets. We showed a tremendous growth in terms of transactions and volumes since 2019 and in 2023 were marked by Forbes as the “Best Crypto Payment Gateway for High-Volume Transactions”.
Headquartered in Estonia and having 3 international hubs, we are still a remote-first company with employees working from 30+ countries around the world. At CoinsPaid, we are passionate about crypto, fintech and are putting great effort into building a team that will get the world ready for every-day crypto use. If these feel close to you – give us a shout!
To support our rapid growth and commitment to excellence, we are seeking a dynamic and experienced Head of Customer Success to join our team. This role is pivotal in ensuring the success and satisfaction of our clients, fostering strong relationships and driving the strategic direction of our customer success initiatives.
Head of Customer Success will be responsible for managing a team to ensure high customer satisfaction, revenue growth and retention rates

Responsibilities:

    • Lead the Customer Success team, setting a high standard for excellence and develop and implement strategies enhancing customer satisfaction, retention and account growth.
    • Build and maintain strong, long-lasting customer relationships
    • Utilize customer data and analytics to identify trends, measure performance against KPIs and drive strategic decisions.
    • Prepare and present reports on customer success metrics to executive team.
    • Foster a collaborative, empowering team environment that encourages growth and innovation
    • Advocate for customer needs cross-departmentally, ensuring customer feedback is heard and acted upon to improve product and customer experience

Qualifications:

    • Customer Satisfaction and Customer Retention experience with a proven track record for revenue growth
    • Proven track record of leading a customer success team and achieving or exceeding targets and objectives
    • Strategic thinker with the ability to analyze data, identify trends and implement effective strategies
    • Exceptional interpersonal and communication skills with the ability to build relationships at all levels of an organisation
    • Account Management skills to manage multiple client accounts
    • Knowledge of talent acquisition and recruitment processes
    • Bachelor’s or Master’s degree in Business Administration or related field

Experience:

    • Min 3 years experience leading customer success teams, specifically in a fintech environment
    • Excellent knowledge of Salesforce and BI tools such as Tableau
    • Comfortable working in a dynamic, KPI driven environment
Why should you choose CoinsPaid?
To become a part of this solid team, passionate about their jobs and the crypto industry as a whole. To feel a great team spirit and meet people supporting each other’s growth and development. To become a part of a rapidly developing international company and a crypto payments leader. Only in 2023 CoinsPaid was awarded 8 times:
– Forbes – “Best Crypto Payment Gateway for High-Volume Transactions”;
– The Global Brands Magazine – “Leading Cryptocurrency Payment Solutions – Estonia”;
– Baltic TECH Awards – “Blockchain: Company of the Year”;
– Global Payment Innovation Awards  – “Best Blockchain Payment Initiative“;
– EGR B2B Awards  – “Cryptocurrency Services Supplier 2023 ”;
– EiGE Awards – “Best Payment Provider in 2023”;
– MiGEA Excellence Awards  – “Best Crypto Payment Provider”;
– SiGMA Balkans  – “Crypto Payment Solution of the Year”.
Solid facts about CoinsPaid:
– Private and profitable company, registered and licensed in Estonia;
– Secure business, with regular financial and regulatory audits;
– Over 9 years of experience in the blockchain development;
– Over €700M processed in crypto monthly;
– Over 1M transactions processed monthly;
– Over 800 merchants accounts serviced;
– Over 220 team members across 30+ countries.
By joining CoinsPaid now, you’ll participate in building the world’s best crypto payment ecosystem, conquering new markets, and popularising cryptocurrencies.
Sounds good? Well then, we can’t wait to see your resume!
To learn more please visit: https://coinspaid.com/about-us/ & https://coinspaid.com/careers/

Tagged as: 3-5 Years, 5+ Years