Overview

One sunny Barcelona morning, two designers sat down to build a beautiful lead gen form for a bathroom company’s showroom. They ended up reimagining the data collection experience, and realized it was one idea they wouldn’t flush down the toilet. Today, Typeform is a team of over 400 people from more than 35 countries, with offices in Barcelona, Spain and San Francisco, US.

We’re building a world where brands, businesses, and their communities can have more personal relationships with the people who matter most. To do this, we give people the tools they need to have conversational experiences at scale—because meaningful relationships start with conversations.

From online lead forms and engaging quizzes, to face-to-face encounters in the office, help us build more meaningful relationships, one conversation at a time.

About the team

You will be part of a diverse and growing Customer Support team, which spans multiple time zones and continents made up of different specialty teams such as billing, compliance, and technical support. Our VideoAsk Support team assists customers using our own latest video-based product in addition to traditional ticketing and chat-based support. You will report to the VideoAsk Support Manager and work as part of a team of other support advocates.

About the Role

Are you a natural troubleshooter, always looking to solve the next problem? Do you care about creating a remarkable customer experience? Are you a strong communicator and quick thinker? Are you a high level English speaker? Would your friends describe you as smart, humble, or empathetic? If so, it’s time we talked.

Typeform is making online data collection more and more conversational, and we’re growing fast. We’re looking for a passionate and inspired Customer Advocate to join us in our Barcelona office. Your mission? Give customers the best support humanly possible.

Your responsibilities will include:

  • Respond to user inquiries via email, instant chat, and social media channels
  • Develop and maintain long-term relationships with people who use Typeform
  • Be a Typeform guru. Train, guide, and inspire users to get the most out of our platform
  • Troubleshoot and report issues in the platform, help prioritise them, and craft alternative solutions or workarounds for premium users
  • Follow best practices in data collection, tagging, and tracking
  • Delight our customers with the best quality answers aiming at pushing the high level standards of customer satisfaction
  • Be a team player and constantly provide feedback about new feature requests, pain points, etc
  • Work closely with other teams such as marketing, product, and engineering to provide the best service and help us grow
  • Help out with other duties in the Customer Success team such as contributing to department level OKR’s

About you

  • You’re Spain based
  • You’ve been for 1+ years working as a Customer Support Specialist
  • You’ve strong communication skills, and fluency in verbal and written English
  • You’ve the ability to diagnose and solve problems with varying complexity, focusing on the customer’s needs
  • You’re organized, self-motivated, and have a good eye for detail
  • You’ve the ability to prioritize, multi-task, and perform effectively under pressure
  • You’re a team player with demonstrated ability to execute across a cross-functional team
  • You’ve schedule flexibility to work on weekends or bank holidays
  • You’ve demonstrated the ability to show empathy and take ownership of customer queries providing the best answers to our users
  • You’ve experience working with these platforms: Customer Support or CRM platforms (for instance, Zendesk or Freshdesk)

These would be great:

  • You worked with integrations and API
  • You’ve worked in an Agile environment

Think you’re a good fit? Hit apply—success might be just around the corner 😉

Tagged as: 1-3 Years, Entry Level