Overview

PostHog helps engineers build better products. We are a single platform to analyze, test, observe, and deploy new features. We give engineers product analytics, session recording, feature flags, A/B testing, event pipelines, SQL access, and a data warehouse… and there’s plenty more to come.

PostHog was created as an open-source project during Y Combinator’s W20 cohort and had the most successful B2B software launch on HackerNews since 2012 – with a product that was just 4 weeks old. Since then, more than 50,000 companies have installed the platform. We’ve had huge success with our paid upgrades, raised $27m from some of the world’s top investors, and have shown strong product-led growth – 97% driven by word of mouth.

Despite the 📉 tech market, we’re default alive and doing better than ever! We average 10% monthly revenue growth and are on track for $10m ARR in early 2024. While others are focused on layoffs and struggling to grow into huge valuations, we’re focusing on building an awesome product for end users, hiring a handful of exceptional team members, and seeing fantastic growth as a result.

 

What we value

  • We are open source – building a huge community around a free-for-life product is key to PostHog’s strategy.
  • We aim to become the most transparent company, ever. In order to enable teams to make great decisions, we share as much information as we can. In ourpublic handbook everyone can read about our roadmap, how we pay (or even let go of) people, what our strategy is, and who we have raised money from. We also have regular team-wide feedback sessions, where we share honest feedback with each other.
  • Working autonomously and maximizing impact – we don’t tell anyone what to do. Everyone chooses what to work on next based on what is going to have the biggest impact on our customers.

Solve big problems –we haven’t built our defining feature yet. We are all about acting fast, innovating, and iterating.

 

Who we’re looking for

A passionate and customer-obsessed person to be the face of PostHog for our larger customers. You’ll ensure they are set up for success with our platform from the start, and engage with them regularly to ensure their continued retention and growth.

The vast majority of our users are technical, which means your job is to be incredibly helpful and solve real problems our customers are having. You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.

We’re building every tool a product engineer needs to build better products, and our strategy is working – we’re finding customers organically using 2, 3, or even 4 PostHog tools at a time. Your challenge is to drive multi-product adoption without being super salesy or forcing people into using tools they don’t need.

 

What you’ll be doing

  • You’ll be the face of PostHog for paying customers in the $60-$100k ARR range. Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before! It’ll be your responsibility to ensure that both types of customers retain and continue to grow with us. This means doing things like:
    • Building relationships with the users so that you know who to go to to get them excited about the next big thing we ship.
    • Owning their feedback and making sure it gets to the wider PostHog team.
    • Being super responsive to their Slack messages, in meetings and via email too
    • Leading training and future onboarding sessions.
    • Generally being their favorite ever Customer Success person to work with!

More generally, you’ll need to constantly review our product usage and revenue data to ensure that your customer’s health doesn’t move into the red, and be proactive in resolving things if it does. Your aim is to never be surprised when a customer tells us they are leaving.

You’ll need to be an expert on all PostHog products so that you can help customers see the value and adopt them.

 

What you won’t be doing

❌  Taking a big team with you to every customer meeting – it’ll normally be you and the customer. Very occasionally you might bring a product engineer with you, e.g. if they are one of our first customers paying for a new product.

❌  Automating everything – a big part of this role will be ‘inefficiently’ building a lot of white glove, 1-1 customer relationships, so you can’t just rely on email sequences.

 

Requirements

  • Strong customer focus – you need to help our users and remove any blockers to them using Posthog effectively.
  • Commercially-minded – you’ll need to get excited about growing and retaining revenue. If we’ve never spoken to a particular customer, you’ll get creative to get them to engage.
  • Experience onboarding customers to a product and helping them use it in a meaningful way.
  • Handling relationships strategically – helping a customer achieve their goals over time, expanding their usage, and buying more and more products from us as they do so
  • You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations.

Nice to have

  • Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines.
  • You’ve been in a Presales or Technical Account Manager role before, bringing both technical expertise and commercial acumen.
  • You’ve been the owner of several customers in the $60-$100k ARR range previously.


We believe people from diverse backgrounds, with different identities and experiences, make our product and our company better. That’s why we dedicated a page in our handbook to
 diversity and inclusion. No matter your background, we’d love to hear from you! Alignment with our values is just as important as experience! 🙏


Also, if you have a disability, please let us know if there’s any way we can make the interview process better for you – we’re happy to accommodate!

 

Salary

We have a set system for compensation as part of being transparent. Salary varies based on location and level of experience.

Benefits

  • Generous, transparent compensation & equity
  • Two meeting-free days per week
  • Coworking credit
  • Training budget
  • Carbon offsetting
  • We hire and pay locally
  • Unlimited vacation (with a minimum!)
  • Home office
  • Private health, dental, and vision insurance
  • Access to our Hedge House
  • Pension & 401k contributions
  • Company offsites

Get more details about all our benefits on the Careers page.

 

Tagged as: 5+ Years