Your responsibility will be to : 

Client Management:

  • Provide technical support for Prebid module integration.
  • Engage regularly with publishers on data and new features.
  • Manage your own clients portfolio.
  • Take ownership of client satisfaction and prompt issue resolution.

Optimization and Performance:

  • Monitor site approval processes with various partners.
  • Offer and implement optimizations based on data insights.
  • Collaboration and Product Enhancement

Implement company business goals:

  • Facilitate new product approaches and adoption.
  • Proactively identify and pursue business opportunities.
  • Introduce clients to new products and guide adoption.

Troubleshooting and Platform Expertise:

  • Ensure fast and efficient troubleshooting.
  • Understand and promote optimum use of Adagio’s platform.
  • Prioritize quick troubleshooting for uninterrupted service.
  • Develop deep understanding and encourage optimal use of Adagio’s platform.

About you as Customer Success Manager

  • Organized, autonomous, and not afraid to follow up with clients.
  • Plus, it would be a significant advantage if:
    • You have experience in business development or a background in sales.
    • You have worked in a SaaS Tech environment.

Tagged as: 1-3 Years