About us:

BVNK is a next-generation payments platform for global businesses. We bridge the gap between traditional and digital finance to make payments borderless, instant, and secure. Using the BVNK platform, businesses can send and receive payments on all major schemes and blockchain networks, incorporate stablecoins into their payment flows, and settle funds in over 30 markets.

We are a diverse team spread across the UK, Europe, and South Africa, with a shared belief that in the next five years all payment flows will interact with crypto, and BVNK will be at the forefront of this shift. We recently raised 40m in series A funding, and we’re looking for smart, ambitious people to help us build the next generation of payments.

We’re incredibly honoured to have made Newsweek’s list of the top 100 Global Most Loved Workplaces for 2023.


About this role in the team:

The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn.


Key Areas of Responsibilities:

  • Expertly manage a portfolio of accounts, developing relationships, managing stakeholders and identifying advocates
  • Coordinate a swift and smooth onboarding, implementation and go-live experience for new customers in collaboration with New Business Sales
  • Identify/track adoption and growth opportunities within existing clients
  • Organise monthly/quarterly reviews with customers to minimise friction and churn risk
  • Work with Account Managers to identify upsell and renewal opportunities
  • Represent the customer internally as a stakeholder for product, marketing and other internal teams in order to ensure customers are always central to what we do
  • Work with our marketing department to ensure client communication is timely and targeted
  • Anticipate customer requirements and challenges, work towards a (re)solution by acting on data-driven insights and strategic knowledge
  • Help identify patterns for success and best practice within portfolio, to improve processes and prioritise activities


What we need from you:

  • Proven experience in a customer-facing role, ideally as a Customer Success Manager or similar.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and conflict resolution abilities.
  • Analytical mindset with the ability to derive insights from data.
  • Familiarity with CRM software and tools.
  • Knowledge of Payments is a plus.


What you can expect from us:

  • Fair and competitive salary at every stage of your growth
  • Meaningful ownership in the business through our employee option scheme
  • Flexible working hours, with hybrid working at its heart
  • culture built on passionate growth minded people
  • flexible approach to holiday
  • Opportunities to travel to our offices around the world, in locations such as London and Cape Town, to collaborate with your colleagues
  • An open and creative environment where you can help us define the future of BVNK, it’s culture, and it’s opportunity sets

Tagged as: 1-3 Years, 3-5 Years