Customer Success Manager

AnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.

AnyRoad offers the only unified platform for experiential marketing that effectively connects back-end processes like booking, ticketing, payments, and more, with first-party data capture, consumer feedback, and analytics. Armed with our platform, leading brands across various industries are able to streamline and scale their event operations, drive continuous improvements in their strategy with actionable insights, and increase the return on investment from every experience.

This is a great opportunity for someone who would like the chance to lead the strategy for Account Management at AnyRoad, and evolve the Account Management team. As a team, we not only celebrate the big wins but every small step in the right direction, we experiment, we fail and learn together, we share tips and tricks to grow together, we read books, carve out time to attend webinars, we put our brains together to workshop solutions and evolve, we challenge the status quo often and innovate always!

We are humans first, and employees next – we recently celebrated a team member’s proposal to their partner, we mourned the loss of a family member, we are excited when our team members travel & we eagerly wait for pictures to be shared… these are the things that make us a team. We know we are stronger together, and we can’t wait to invite our next AM team member to our familia!

What You’ll Do:

• • Manage a diverse enterprise accounts client portfolio worth 1M+ in revenue
  • Focus on account growth through various channels
  • Onboard new clients thoroughly and efficiently
  • Develop & share strategic insights and product expertise; talking with customers daily by phone, Zoom, and in-person (when safely permitted)
  • Achieve strong retention, growth, and success of your customer portfolio
  • Build and strengthen client relationships to achieve long-term partnerships
  • Collaborate with the sales team to identify and grow opportunities within territory
  • Manage and negotiate contracts
  • Join a tight-knit team of Account Managers who love to share ideas and solutions
  • Partner with a 24/7 team of tenured Customer Experience experts who pride themselves on best-in-class CSAT and speedy response and resolution times
  • Partner with approachable, intelligent, data-driven technical teams who care about quality and winning Sales, Marketing, and Finance partners who want our customers to shine!

The Ideal Candidate Is:

• • Curious and creative – you ask questions, seek to understand, and create solutions
  • An expert communicator – you’re empathetic, enjoy building connections, and crave storytelling (especially using data!)
  • Organized & attentive to detail – your inbox is a sanctuary, and you take great care in delivering high-quality work
  • Analytical and driven – you love analyzing information and trying out new formulas to make smart recommendations and learn quickly

What We’re Looking For:

• • • 6-8+ years of experience succeeding in a client-facing role (Account Management, Customer Success, Account Executive)
    • 4-6+ years in tech or SaaS/Management
    • Strong working knowledge of Excel, including the ability to write and use common formulas (sum, count, vlookup, if statements, etc) and pivot tables
    • Comfortable presenting to executives
    • Devised a strategy to prevent revenue leakage
    • Successfully predicted and alerted high value renewals at Risk
    • Driven a high quality renewal process at scale
    • Tracked, shared quarterly progress of your portfolio
    • Diligently dug into root causes of churn
    • Creatively led renewal calls for at-risk & high-growth accounts
    • Must be curious and is always willing to learn!

• • Bi-lingual in Spanish
  • Experienced with Tableau
  • An expert in a particular industry: CPG, automotive, retail

Why Join Us:

• • Ground-floor opportunity to have an immediate impact on the company’s growth
  • This is a unique opportunity to build out and grow the Account Management function
  • Diversity is a key part of our personality and our growth. We are a gender-balanced company and encourage women and minority applicants
  • Series B backed by leading investors such as BlackRock, Andreessen Horowitz, and Rally Ventures.
  • Health, dental, vision, and 401(k)
  • Unlimited time off and flexible work hours

– Ground-floor opportunity at a fast-growing company in which you’ll immediately and directly impact the company’s future.

– We are a small, talented, and agile team working hard to define a new product category and having fun doing it.

– Diversity and inclusion are integral to our company’s values and growth. We are proud to be a gender-balanced organization and actively encourage applications from underrepresented communities.

– Backed by prominent investors such as a16z, Runa Capital, BlackRock, and Kaiser Permanente.

– We are a leader in our space and work with some of the world’s leading brands.

– Competitive salary, equity, benefits, and perks.

– Hybrid & remote work environments. We have offices in the US and a presence across EMEA, including an office in Greece.

– Emphasis on growth and opportunities for learning and development.

AnyRoad is proud to be an equal-opportunity employer committed to an inclusive and diverse workplace. We are committed to considering all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by law. If you require accommodation during the job application process, please notify people@anyroad.com for support.