Overview

We’re looking for an experienced Customer Success Manager located in Oslo or Europe to join our growing team.

Memory believes knowledge work is broken, and we’re on a mission to fix it. Powered by artificial intelligence and 45 brilliant minds, we craft software that helps people do their very best work.

In order to fulfill this mission, we need someone to onboard new customers, build ongoing customer relationships, drive value in our tools, and ensure that our customers feel supported. Is this you?

What you’ll do:

  • Deliver happiness and value to our customers throughout their lifecycle from onboarding to expansion

  • Become an expert in our products to enable our customers to meet their business goals

  • Be proactive in anticipating customer needs

  • Simultaneously manage multiple customer onboarding projects. As one of the first touch points in a customer’s experience, you will be a critical player in driving long-term customer success and demonstrating the value of Timely

  • Play a pivotal role in the initial training, management, implementation and integration of Timely

  • Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis

  • Manage portfolio of customers with diverse needs and business goals

  • Make sure our customers understand how new features work and how these can contribute to reaching business goals and objectives

  • Conduct webinars and personal training sessions to make sure customers understand the ongoing value of Timely

  • Collaborate with Sales, Product and Growth teams to communicate customer needs to ensure success

  • Work closely with Account Managers to identify growth opportunities and drive expansion

  • Conduct quarterly business reviews with each customer

  • Assist customers to quickly identify potential issues and escalate them appropriately

  • Run pilots in collaboration with the Sales team

Who you are:

  • 5+ years experience in Sales, Customer Service, or Customer Success is ideal

  • You preferably have experience working remotely

  • You have strong interpersonal skills & proven success in cross-functional collaboration. You’re empathetic and a good listener

  • You’re detail-oriented and analytical, but can deliver creative solutions

  • You have a pragmatic, first-principles attitude and are excited by challenges

  • You have a healthy obsession with customer satisfaction and the customer experience, and a willingness to be its internal advocate

  • You’re proactive and possess the ability to self-direct as circumstances change and priorities shift without micromanagement

  • You’re fluent in English both written and oral

Technology we use:

  • Intercom

  • Hubspot

  • Salesmachine.io

  • Pandadoc

  • Amplitude

  • Chartmogul

  • Stripe

  • Github

  • Productboard

What we value

Trust, open-mindedness, curiosity, respect, and fun are just a few of our values in Memory. We are looking for people who understand this culture and will thrive in a team of people passionate about self-improvement, honesty and openness.

At Memory, we strive to be the place where you can be the best version of yourself. We embrace diversity and invite applications from people of all backgrounds and experiences. We believe people with different backgrounds can create better results together. Are you the next superstar to join our team?

Pay, perks and the like

  • A competitive compensation package and stock options in a fast-growing startup

  • Flexible working hours and complete ownership over your schedule

  • Autonomy as a master of your own work

  • Direct influence over where we’re headed

  • A diverse, inclusive, and high-performance culture

Tagged as: 5+ Years