Plumm is one of the UK’s best online platforms for mental wellbeing that connects clients with 150+ certified and accredited therapists globally. We have been growing at a rapid pace of 30% month-on-month (that’s 360% a year!).


The size of the behavioural and mental health market is expected to hit $240 billion by 2026. With our current growth, we aim to achieve 2 million users, 1,000 therapists and 3,000 online courses by 2023.


We are looking for a Counsellor to join us on our mission to make Mental Healthcare Affordable and Accessible. If you are passionate about corporate/ employee well-being and are looking to join a team of leaders in the mental health field, we’d love to speak to you.



What You Will Do: 

  • Provide a safe online environment for our clients
  • Work with international clients on mental health and well-being issues via online chat therapy platform
  • Assess each individual case and provide a treatment plan
  • Conduct personal therapist matcher services
  • Deliver online workshops to corporate clients
  • Work with corporate HR teams/ HR managers to provide to the needs of our clients
  • Look after client accounts, ensure the quality of services, and customer satisfaction
  • Conduct referrals such as online courses, guided meditations, and video therapists.
  • Contribute to mental health content for online resources
  • Collaborate on mental health product development and quality assurance
  • Track all conversations for data collection and trends
  • Share any concerns and ideas with the Head of Wellbeing
  • Contribute to knowledge base and business processes relating to client wellbeing services


What Experience, Attitude & Traits You’ll Need to Succeed:

  • Honours Degree (or equivalent) in Psychology/ Psychological Counselling
  • Have completed an internship under the supervision of a clinical psychologist/registered supervisor
  • Minimum of 2 years experience (internship included)
  • Ability to work internationally
  • Prior counselling skills training
  • Provide evidence for Continuous Professional Development (CPD)
  • Demonstrate the knowledge of:
  • Benefits and constraints of OPT
  • Working remotely with psychological processes
  • Diagnosis criteria according to the DSM-5
  • Ability to operate with legal, professional and ethical guidelines when offering OPT
  • Ability to work with issues of confidentiality and consent, including data protection
  • Response to practitioner self-care and well-being related to OPT
  • Ability to use effective language and communication processes specific to OPT
  • Ability to recognise, acknowledge and respond to issues of equality, diversity, and inclusion relevant to OPT
  • Referral pathways
  • Use appropriate supervision for OPT (either personal or provided by Plumm Health)
  • Have the ability to assess suitability for OPT
  • Have the ability to identify, assess, acknowledge and respond to existing and/or emerging risks during OPT
  • Ability to adjust the intervention to the individual presenting issue
  • Independent, self-starter, reliable
  • High level of confidence in written communication
  • Fluent in both English and Portuguese.


Your Compensation & Benefits:


  • Competitive salary, depending on your experience and market benchmark.
  • Flexible working from home (remote working).
  • 28 days holiday (annual vacation, including UK public holidays).
  • Your birthday off for your own fun and cake.
  • Sick and Mental Health days off – Being in the mental health space, the well-being of our people comes first.
  • Investment in your learning, development and career progression.
  • Subscription to Plumm’s services.
  • Regular team events & socials.
  • High level of autonomy and support from a highly ambitious and motivated team.
  • Long term career opportunities for the right person who applies themselves properly.

Tagged as: 1-3 Years