Job Description

We are currently looking for a fixed term ER Consultant (12 months contract) role to come join the team as we embark on a strategic initiative to shift the Employee Relations team from a proactive escalation point to being a proactive center of excellence. This role is primarily focused on EMEA but will also have opportunities to be involved with issues and initiatives across Zendesk’s global footprint.


  • Establish and maintain an in depth knowledge of labor laws and employee relations practices across EMEA to ensure compliance with legal and regulatory requirements
  • Provide advice and counsel across the business on topics ranging from internal investigations, performance management, harassment, discrimination, reductions in workforce and unfair dismissal
  • Partner with the employment legal team to mitigate risk and align on ER strategies and approaches
  • Ensure consistent application of policies and procedures
  • Providing timely, skilled support with the least amount of touchpoints.
  • Partnering with external legal advisors to resolve highly complex ER issues and legal challenges across the region including litigation.
  • Using mediation, facilitation, influencing, and coaching skills to support managers and employees with early dispute resolution as needed.
  • Responding effectively to ER queries and ensure all cases are monitored and tracked in the ER case management system.
  • Providing expert support and advice on ER matters in acquisitions and restructuring.
  • Contributing and driving global ER projects to support the design and improvement of the ER model.
  • Follows service level agreements in timely response and follows up to issues including appropriate use of the case management system, effective and thorough documentation and reporting, and all associated processes. Escalates sensitive or critical issues appropriately.


  • Extensive experience in Employee Relations and labor law with a proven track record of successfully leading global employee relations initiatives
  • Broad knowledge of EMEA labor practices and experience navigating complex employee relations issues in a multicultural and multinational business environment
  • Proven experience of building trust and positive relationships with leaders and teams.
  • Able to communicate succinctly with all levels of the organization.
  • Excited about ER and working at Zendesk!

What’s the team like?

  • The team is distributed globally and works across multiple time zones and works with stakeholders across the business.
  • It’s an expanding team at Zendesk that alongside delivering our day to day objectives is currently focused on creating scalable processes and solutions to free up bandwidth to focus on more proactive, value-adds for our customers (our employees).
  • And finally, it’s a team full of good humans who pride themselves on their work and their team ethos.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Tagged as: 5+ Years