Lokalise is the fastest-growing language-tech B2B SaaS. Being a collaborative productivity platform, it helps to structure and automate the translation and localization process for any company in the world.

Launched in 2017, it is currently at $6M ARR, growing more than 8 % MoM. 1,800 companies from 80+ countries, including Notion, Lemonade, Bayer, and KPMG use Lokalise to constantly update old and add new translations.

Previously bootstrapped, we decided to raise external capital to hire top SaaS talent globally in order to accelerate growth. The company went fully-remote in March, 2020, and raised $6M from a group of reputable VCs and angel investors in September, 2020. One month later, Lokalise was included in the top 100 European cloud tech companies under $1 Bn by Accel.

The team of 100+ members, and growing, with teammates coming from 17 different countries and 3 continents. Our aim is to continue onboarding teammates globally, from different cultures and backgrounds, and regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

*Please note that we are required to add a location to job ads but Lokalise is a full-remote company and you can work from anywhere.*

We are looking for an Associate Customer Success Manager who will help Lokalise drive growth and maintain a high retention rate for self-service accounts.

You will:

  • Assist your team with administrative tasks, like dealing with payment-related issues and following up on customer inquiries
  • Collaborate with Sales, Support, Product, and Marketing departments to find usage data for marketing, gather product reviews, and report product feedback
  • Communicate with existing customers via Intercom to resolve subscription-related issues
  • Respond to incoming sales inquiries and demo requests from existing self-service customers
  • Research and proactively identify upsell opportunities among hundreds of self-service accounts
  • Help drive customer references

You must have:

  • 1+ years of experience working in a customer-facing role, like sales, account management, or business development
  • Experience working with CRM systems (e.g., Salesforce)
  • An outstanding ability to communicate and convey ideas clearly in English, both verbally and in written formats
  • Attention to detail and excellent organizational, time management, and prioritization skills
  • Experience in doing research and analyzing data to identify upsell opportunities and reduce churn

And be:

  • Comfortable with changing demands and priorities
  • A positive, self-starter with a resilient attitude and a sense of ownership
  • Passionate about technology and business
  • Someone who has fun working and is fun to work with!

It will be considered a significant advantage if you:

  • Have experience working in fast-growing B2B SaaS startups
  • Speak more than one language

Our offer:

  • Competitive salary and employee stock options plan
  • Learning & development program
  • Flexible working hours
  • Unlimited vacation policy
  • Health insurance
  • Wellness benefits
  • Top notch tech equipment to work with
  • Great startup atmosphere, team spirit and team events


Browse the latest remote customer support jobs on EU Remote Jobs

Tagged as: 1-3 Years, Entry Level